Browsing by Author "Blundell, James"

Now showing 1 - 6 of 6
  • Thumbnail Image
    ItemOpen Access
    Air rage from the sharp end: cabin crew perspectives on disruptive passenger behaviour in Europe and its impact on occupational safety and well-being
    (Taylor and Francis, 2024-09-12) Rösch, Alexander; Chernak, Erin; Blundell, James
    Disruptive passenger behaviour (DPB) incidents spiked during the COVID-19 pandemic period, compromising the safety of commercial flights on a daily basis. This qualitative semi-structured interview study examined the perceived triggering factors and motivations for DPB and the subsequent impact of DPB upon cabin crew well-being and safety. Twenty-four European cabin crew disclosed experiences, subjective observations of perpetrator traits, assessment of DPB development and information regarding their well-being and perceived safety. Thematic analysis revealed that the perceived frequency of DPB had increased, driven by an accumulation of pandemic-related factors–such as enforcing mask wearing amongst intoxicated passengers. DPB was found to decrease resilience and spur maladaptive coping strategies in crew. Suggested enhancements to current DPB mitigation consisted of stricter punishment for DPB as a deterrent, alcohol bans and higher quality training. These findings can inform decision-makers’ efforts to support cabin crew well-being and create safer cabin workplaces in the future.
  • No Thumbnail Available
    ItemOpen Access
    Dataset "AR SUS & QUIS Hololens"
    (Cranfield University, 2024-08-09) Li, Wen-Chin; Zhang, Jingyi; Blundell, James; Court, Samuel
    AR system usability and user experience in flight operations
  • Thumbnail Image
    ItemOpen Access
    Developing a human-centric de-icing system to increase airport capacity and operational safety
    (Chartered Institute of Ergonomics and Human Factors, 2024-04-24) Yaghi, Ahmed; Blundell, James; Li, Wen-Chin
    This research paper presents an innovative automated de-icing system designed to enhance operational efficiency, safety, and environmental sustainability at airports during cold weather conditions. Traditional manual de-icing methods, which are labour intensive and pose significant safety risks and environmental concerns, are inefficient and costly. The proposed system incorporates human-centric design principles and advanced automation technologies, including predictive modelling and real-time data analytics, to facilitate safer and more efficient de-icing operations with reduced physical labour and improved aircraft turnaround times. Drawing upon interviews with Bucharest International Airport subject matter experts, the research identified key operational, safety, and environmental challenges in current de-icing processes in order to provide relevant human-centric design requirements. Subsequent system development focused on minimizing human error and physical strain, streamlining equipment preparation, and reducing environmental impact through sustainable practices. The research underscores the need for further empirical testing to validate the system's effectiveness in real-world settings, offering a significant step forward in achieving safer, more efficient, and environmentally responsible airport de-icing operations.
  • Thumbnail Image
    ItemOpen Access
    The impacts of systematic false alarms on air traffic controllers’ situation awareness
    (Chartered Institute of Ergonomics and Human Factors, 2024-04-24) Diack, Ousmane; Blundell, James; Li, Wen-Chin
    The safety net, made of a set of alarms, is considered the final Air Traffic Management (ATM) protection to prevent an accident. The prevalence and causes of false Short-term Conflict Alerts (STCA), an alarm intended to represent one of the final safety barriers, was investigated based on the occurrence of 315 STCA events generated by a Western African Upper Airspace ATM system over an 11-month time period. Based on subject matter expert review, 313 STCA events (99.9%) were classified as false alarms. False STCA were caused by a combination of technical (aircraft position sensor fusion misalignment) and human attributes within the system. Furthermore, a survey with 26 ATCOs on the cognitive and behaviour effects elicited by the experience of false STCAs revealed that 73.08% of ATCOs experienced increased workload. Whilst 38.46% reported a reduction in situation awareness. Results of the analysis of the retrieved data on the STCA suggest that implementing efficient system integration of different sensors and reducing human error will reduce workload, and improve ATCO’s situation awareness and overall ATM system efficiency.
  • Thumbnail Image
    ItemOpen Access
    Practice effects of a breathing technique on pilots’ cognitive and stress associated heart rate variability during flight operations
    (Taylor & Francis, 2024-06-10) Zhang, Jingyi; Li, Wen-Chin; Braithwaite, Graham; Blundell, James
    Commercial pilots endure multiple stressors in their daily and occupational lives which are detrimental to psychological well-being and cognitive functioning. The Quick coherence technique (QCT) is an effective intervention tool to improve stress resilience and psychophysiological balance based on a five-minute paced breathing exercise with heart rate variability (HRV) biofeedback. The current research reports on the application of QCT training within an international airline to improve commercial pilots’ psychological health and support cognitive functions. Forty-four commercial pilots volunteered in a one-month training programme to practise self-regulated QCT in day-to-day life and flight operations. Pilots’ stress index, HRV time-domain and frequency-domain parameters were collected to examine the influence of QCT practice on the stress resilience process. The results demonstrated that the QCT improved psychophysiological indicators associated with stress resilience and cognitive functions, in both day-to-day life and flight operation settings. HRV fluctuations, as measured through changes in RMSSD and LF/HF, revealed that the resilience processes were primarily controlled by the sympathetic nervous system activities that are important in promoting pilots’ energy mobilization and cognitive functions, thus QCT has huge potential in facilitating flight performance and aviation safety. These findings provide scientific evidence for implementing QCT as an effective mental support programme and controlled rest strategy to improve pilots’ psychological health, stress management, and operational performance.
  • Thumbnail Image
    ItemOpen Access
    Subjective measures on task complexity using touchscreens in flight operations
    (Chartered Institute of Ergonomics and Human Factors, 2024-04-24) Wright, Ben; Blundell, James; Korek, Wojciech Tomasz; Li, Wen-Chin
    The following preliminary study uses subjective measures of situational awareness, workload, and system usability to assess the effect of touchscreen flight deck displays in simple and complex flying environments during a simulated flight task. Eighteen participants were evaluated whilst flying a simulated aircraft, conducting both simple and complex flight operations. Results showed that situational awareness improved, and perceived workload was maintained, when task complexity was increased during touchscreen interaction on the flight deck. This was likely driven by touchscreens providing increased attentional supply. This improves the flight deck human-machine interface (HMI) from a pilot-centred perspective by improving access to task-relevant information. There was no significant change in levels of touchscreen usability as flight task complexity increased, once again ratifying the use of touchscreens in assisting cognitive function in some task types. The application and limitations of these findings is discussed.