Browsing by Author "Lusiantoro, Luluk"
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Item Open Access A collective mindfulness perspective of information sharing in the blood supply chain.(Cranfield University, 2018-11) Lusiantoro, Luluk; Yates, Nicky; Varga, LizPurpose: This thesis aims to determine and unravel the underlying mechanisms of how inter-organisational information sharing influences blood safety and availability in the dyadic blood supply chain in normal, high tempo, and emergency conditions. Design/methodology/approach: Grounded in the critical realism paradigm and the perspective of high reliability theory particularly the collective mindfulness concept, this thesis uses an embedded multiple case study designed for theory elaboration. A combined retroductive-abductive and the basic qualitative description has been adopted as a research strategy. Two contrasting cases with three embedded cases for each main case are selected using convenient and context-based approaches, representing a centralised and tightly regulated blood supply chain in the UK as well as a decentralised and loosely regulated blood supply chain in Indonesia. The data are collected using the triangulation of semi- structured interviews, walkthroughs, and other supporting documents including artefacts and archives. Template analysis coupled with within-case and cross- case analyses are then used to analyse the data. Findings: This thesis finds that inter-organisational information sharing influences blood safety and availability through the dynamic enactments of collective mindfulness principles that reflect the inter-organisational information sharing behaviour across the operational conditions. It also finds that the blood supply chain actors in the centralised and tightly regulated context are collectively more mindful when sharing information than those in the decentralised and loosely regulated context, so that more positive changes in the blood safety and availability performance are observed in the former compared to that in the latter context. Interestingly, whilst the data reveal an emerging mechanism of heedful interrelating across a range of operational conditions, this thesis also reveals the fact that inter-organisational information sharing does not necessarily lead to positive changes in blood safety and availability. In fact, negatively enacted collective mindfulness principles can lead inter-organisational information sharing to unimproved and even potentially worse blood safety and availability performance. Originality/value: The primary contribution of this thesis lies in understanding the underlying mechanisms of how inter-organisational information sharing influences blood safety and availability in the dyadic blood supply chain across a range of operational conditions. Whilst offering practical and conceptually relevant knowledge to the blood supply chain literature, it informs the wider supply chain literature on the different collective mindfulness principles that make inter- organisational information sharing influence supply chain performance across a range of operational conditions. The use of the collective mindfulness concept offers a novel perspective that extends the current discussion on the effectiveness of that information sharing for supply chains.Item Open Access Embracing scepticism as a non-physical form of redundancy: lessons learnt from the UK blood supply chain(Taylor & Francis, 2023-05-29) Lusiantoro, Luluk; Yates, NickyThis paper seeks to understand how supply chain actors demonstrate scepticism as a non-physical form of redundancy to maintain supply chain resilience. It provides lessons learnt from three case studies of dyadic blood supply chains involving three blood centres and twelve hospitals in England. This paper identifies three key elements of scepticism, namely information duplication, warranting, and cross-evaluation. These elements act as preventive mechanisms, avoiding the unwanted consequences of routine behaviour, and averting mindless actions resulting from reactive operations. We argue that scepticism can be adopted as a complement to supply chain redundancy practices, increasing the robustness and agility of supply chain operations, and therefore enhancing supply chain resilience. To the best of our knowledge, this is the first paper to address the notion of scepticism, emphasizing the pivotal role of human behaviour in the supply chain resilience literature. Despite its specific context, the findings could potentially be applied in other industries.Item Open Access Improving blood safety and availability: a collective mindfulness perspective in the supply chain(Emerald, 2021-10-12) Lusiantoro, Luluk; Yates, NicolaPurpose – Maintaining a safe and available supply of blood requires a mindfully coordinated supply chain (SC) and is fundamental to the effective operation of health systems across the world. This study investigates how blood supply chain (BSC) actors demonstrate collective mindfulness (CM) principles in their operations and how these demonstrations lead to improvements in blood safety and availability (BSA) in different operational contexts. Design/methodology/approach – Six case studies drawn from two contrasting BSCs, the UK and Indonesia, which differ in structure and regulation are investigated in this research. Qualitative data are collected and analysed using template analysis. Findings – The cases reveal how the CM principles are demonstrated in the supply chain context in a range of operational conditions and their impact on BSA. The BSC actors in the more centralised and tightly regulated cases display more behaviours consistent with more of the CM principles over a greater range of operational conditions compared to those in the more decentralised and loosely regulated cases. As such, more improvements in BSA are found in the former compared to the latter cases. Originality/value – This paper is considered the first to investigate the demonstration of CM principles at the SC as opposed to the single organisational level. It proposes an alternative approach to understanding and evaluating reliability performance using behavioural rather than statistical principles.Item Open Access A refined framework of information sharing in perishable product supply chains(Emerald, 2018-01-02) Lusiantoro, Luluk; Yates, Nicola; Mena Madrazo, Carlos; Varga, LizPurpose The purpose of this paper is to contribute to the understanding of the relationship between information sharing and performance of perishable product supply chains (PPSC). Building on transaction cost economics (TCE), organisational information processing theory (OIPT), and contingency theory (CT), this study proposes a theoretical framework to guide future research into information sharing in perishable product supply chains (IS-PPSC). Design/methodology/approach Using the systematic literature review methodology, 48 peer-reviewed articles are carefully selected, mapped, and assessed. Template analysis is performed to unravel the relationship mechanisms between information sharing and PPSC performance. Findings The authors find that the relationship between information sharing and PPSC performance is currently unclear, and there is inconsistency in the positioning of information sharing among constructs and variables in the IS-PPSC literature. This implies a requirement to refine the relationship between information sharing and PPSC performance. The review also revealed that the role of perishable product characteristics has largely been ignored in existing research. Originality/value This study applies relevant multiple theoretical perspectives to overcome the ambiguity of the IS-PPSC literature and contributes nine propositions to guide future research. Accordingly, this study contributes to the refined roles of relationship uncertainty, environmental uncertainty, information sharing capabilities, and perishable product characteristics in shaping the relationship between information sharing and PPSC performance.