Browsing by Author "Mitra, Amit"

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    Developing an enterprise wide knowledge warehouse: challenge of optimal designs in the media industry
    (IGI Global, 2009-02-25T13:07:00Z) Mitra, Amit; Campoy, Laura
    It has been common practice among organisations to develop standard operating procedures to gain advantages like standardisation, ensure continuity, and deal with contingency needs. Over time, processual perspectives of activity within organisations have enabled appreciation of such practices through what is commonly referred to as organisational knowledge. Whilst the process of knowledge development can be unique to the context, practical dimensions of development may be considerably different from those suggested by established theory. The present paper firstly reviews different frameworks that have come to be recognised as being effective in categorising organisational knowledge. Secondly, in the light of experiences of both authors in developing an interactive knowledge warehouse, the present paper discusses usefulness of these frameworks. Prevalence of non-disclosure conditions would mean that the mentioned organisation would need to remain anonymous. For the purposes of the present paper, the chosen organisation would be referred to as Kadrosi.
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    Tacit knowledge elicitation and measurement in research organisations: A methodological approach
    (2008-05-28T15:03:10Z) Garcia-Perez, Alexeis; Mitra, Amit
    Contextual complexities as a result of the nature of knowledge based resources of organisations are increasingly the bases of competitive advantage. In the third generation of KM theories and techniques, intra-organisational flows of knowledge resources have become as important as the resources themselves. Management of such flows is an imperative rather than an alternative for most organisations. When attempting to implement effective KM strategies, most organisations assume complete awareness of what knowledge-based resources they own and which elements of these need to be shared. However, such an assumption may not always be valid. While many scholars have conducted research into measurement and management of explicit knowledge, limited progress has been made in applying similar processes to tacit knowledge resources. The KM research and practice communities agree on the importance of identifying and measuring tacit knowledge-based resources, while absence of suitable instruments designed to apply to it continues to be a problem. This paper outlines a method to identify and measure organisational tacit knowledge-based resources based on the concepts of tacit knowledge stocks, their intra-organisational flows, and enablers and inhibitors of such flows. The research paper describes the method, and the process of its validation, performed within a research and development organisation.