Pollard, Simon J. T.Strutt, J. E.MacGillivray, Brian H.Sharp, J. V.Hrudey, Steve E.Hamilton, Paul D.Clive Thompson and John Gray2012-09-122012-09-122006-12-31S.J.T. Pollard, J.E. Strutt, B.H. MacGillivray, J.V. Sharp, S.E. Hrudey and P.D. Hamilton. Risk management capabilities - Towards 'mindfulness' for the international water utility sector. Proceedings of the Water Contamination Emergencies: Enhansing Our Response Conference, 12-15 June, 2005, Manchester University, pp70-80.9780854046584http://dspace.lib.cranfield.ac.uk/handle/1826/7574Public health protection must be the primary goal of a drinking water utility; delivered through supplying safe drinking water. For complex multi-utilities, this goal may come under pressure from the need to manage a plethora of business risks. We describe a risk management maturity model for assessing the capacity of utilities to manage business risks and comment on the importance of ‘mindfulness' as a prerequisite for effective risk managemenConference paper