Gegusch, R.Geisert, C.Hoege, B.Stelzer, C.Roetting, M.Seliger, G.Uhlmann, E.Rajkumar RoyEssam Shehab2009-08-172009-08-1720092009-04-01Gegusch R, Geisert C, Hoege B, et al., (2009) Multimodal user support in IPS² business model. In: Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp. 125978-0-9557436-5-8http://hdl.handle.net/1826/3597Organised by: Cranfield UniversityThe use models of Industrial Product-Service Systems are based on the idea of offering functionality, availability or results. This paper proposes a concept for multimodal user support in interaction with condition monitoring and knowledge generation, whilst taking knowledge protection into consideration. A shared-vision system connects a less-qualified person with an expert for solving problems collaboratively. The user is instructed via multimodal user interfaces, which require data related to the service design, construction model as well as the current machine condition. Such data is acquired by a process accompanying information system, which deliver information relevant to the required service from sensors.Copyright: Cranfield University, 2009Industrial Product-Service SystemsShared VisionVirtual Life Cycle UnitKnowledge GenerationConference paper