Gerosa, M.Taisch, M.Rajkumar RoyEssam Shehab2009-10-232009-10-2320092009-04-01M. Gerosa, M. Taisch, Industrial Services Reference Model, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp336978-0-9557436-5-8http://hdl.handle.net/1826/3875Organised by: Cranfield UniversityThe need to integrate service providers into an existing customer supply chain requires the collective know-how of the coordination mode, including the ability to synchronize interdependent processes, to integrate information systems and to cope with distributed learning. About this topic the EU-funded InCoCo-S project is developing a new standard business reference model with key focus on operation & integration of business related services in supply chains. Based on the requirement analysis concrete business processes have been developed to integrate services in the existing customer supply chain both on a strategic and operational level.enCopyright: Cranfield University 2009Service supply chainprocess modelingreference modelConference paper