Baines, TimLightfoot, Howard2015-09-252015-09-252013-09-19Baines T. and Lightfoot H. (2013). Made to serve: a model of the operations practices and technologies that deliver servitization. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 449-4549781907413230http://dspace.lib.cranfield.ac.uk/handle/1826/9504This paper explores how successfully servitised manufacturers deliver advanced services and proposes a model that describes how they configure their operations. A case study methodology is applied across four manufacturing organisations successful in delivering advanced services. A descriptive model is then formed based around six popular technologies and practices.enServitizationProduct-service systemscase studyConference paper