Richter, A.Sadek, T.Steven, M.Welp, E. G.Rajkumar RoyEssam Shehab2009-10-192009-10-1920092009-04-01A. Richter, T. Sadek, M. Steven, E. G. Welp, Use-Oriented Business Models and Flexibility in Industrial Product-Service Systems, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp186978-0-9557436-5-8http://hdl.handle.net/1826/3828Organised by: Cranfield UniversityToday’s corporate environments are characterized by growing dynamics and uncertainties. Here, flexibility gains importance as a critical success factor. This is especially true for long-term customer-supplier relationships. As a solution to the mentioned uncertainties connected with such a business relationship, one can think of flexible systems. The contribution at hand focuses on contracts to control for customer-supplier relationships. By reallocating property rights in use-oriented business models it is possible to distribute incentives and risks to better balance the interests of customers and suppliers. Our contribution points out the importance of flexibility and describes the opportunity to detect the optimal degree of flexibility of an IPS².enCopyright: Cranfield University 2009Use-oriented business modelsIndustrial Product-Service Systemsincomplete contractsflexibilityConference paper