Killick, SA2014-08-232014-08-232014-08-23Killick SA. (2008) What do library users really want? The application of a market research tool. In: Marketing library services: a SCONUL working paper. Ed., Brewerton A. London: SCONUL, Society of College, National and University Libraries, 2008978-0-907130-59-8http://dspace.lib.cranfield.ac.uk/handle/1826/8656What do library users really want? The application of a market research toolBook chapter