LibQUAL+ in the UK and Ireland: three years findings and experience.

Lock, Selena A.Town, J. Stephen2005-11-232005-11-232005-09Selena A. Lock and J. Stephen Town, LibQUAL+ in the UK and Ireland: three years findings and experience, SCONUL Focus, Number 35, September 2005.1745-5782 (print)1745-5790 (online)http://hdl.handle.net/1826/952This article gives an overview of the SCONUL LibQUAL + participation, presents some of the overall results of the 2003-5 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process.1945 bytes50718 bytestext/plainapplication/pdfenLibQUAL+Performance measurementUser surveysLibrary service qualityLibQUAL+ in the UK and Ireland: three years findings and experience.Article