Turner, NeilDavis, KateCantarelli, Chantal C.2024-07-242024-07-242024-08-21Turner N, Davis K, Cantarelli C. (2024) Chapter 7: Managing complex projects. In: Serrador, P. ed., 2024. Mastering project leadership: insights from the research. CRC Press. Boca Raton9781032473321https://doi.org/10.1201/9781003502654-7https://dspace.lib.cranfield.ac.uk/handle/1826/22668Complexity is an issue that affects all projects. Project managers know this, but it can be difficult to express the realities they face in a language that others can easily grasp. In this chapter we draw on research that identifies three different kinds of project complexity – structural, socio-political, and emergent, and look at practical response techniques to these. We offer a complexity framework to help managers deal with these challenges. We then show how this can be used both as a problem-solving tool, and also as a method to draw out lessons learned at gate reviews or at the completion of the work.enAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/Computer ScienceEconomicsFinanceBusiness & IndustryEngineering & TechnologyBook chapter97810035026547