Torney, M.Kuntzky, K.Herrmann, C.Rajkumar RoyEssam Shehab2009-08-182009-08-1820092009-04-01M. Torney, K. Kuntzky, C. Herrmann, Service Development and Implementation - A Review of the State of the Art, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp24978-0-9557436-5-8http://hdl.handle.net/1826/3599Organised by: Cranfield UniversityAs service development is a complex and interdisciplinary issue, service research has been conducted in numerous disciplines and sectors. As a result, different approaches containing manifold models, methods, and tools with different foci have been developed and discussed in recent years. Due to the diverse nature of the approaches, it is a challenge for organizations to distinguish between them. Against this background, the aim of this paper is to propose a framework for classification and, based on the framework, to present an overview of the state of the art in the research field of service development and implementation.Copyright: Cranfield University, 2009Service Development and ImplementationService EngineeringState of the ArtConference paper