Durugbo, ChristopherTiwari, AshutoshAlcock, Jeffrey R.2011-09-082011-09-082010-04-15C. Durugbo, A. Tiwari, J.R. Alcock. Managing Information Flows for Product-Service Systems Delivery. Proceedings of the 2nd CIRP IPS2 Conference, Linkoping, 14-15 April 2010, pp365-370.http://dspace.lib.cranfield.ac.uk/handle/1826/4708The delivery phase is an integral part of the product-service system (PSS) approach that requiresinteractions involving the external and internal flow of information. Managing information flows for a companythat adopts the PSS approach is therefore important to understanding interactions between manufacturersand customers during the delivery of a PSS.The purpose of this paper is to use literature to identify the main approaches for managing information flowduring PSS delivery. This paper plans to contribute to knowledge by: analysing the main approaches formanaging information flow during the delivery phase and, making recommendations for future research.en-UKConference paper