Giffoni, EduardaJude, SimonSmith, Heather M.Pollard, Simon J. T.2022-08-312022-08-312022-08-26Giffoni E, Jude S, Smith H, Pollard SJT. (2022) Real-life resilience: exploring the organisational environment of international water utilities, Utilities Policy, Volume 79, December 2022, Article number 1013940957-1787https://doi.org/10.1016/j.jup.2022.101394https://dspace.lib.cranfield.ac.uk/handle/1826/18384The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.enAttribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/Water utilitiesOrganisational resilienceAnd organisational cultureArticle