Durugbo, ChristopherTiwari, AshutoshAlcock, Jeffrey R.2012-01-262012-01-262012-01-26Christopher Durugbo, Ashutosh Tiwari, Jeffrey R. Alcock, Service delivery for microsystems production: A study, CIRP Journal of Manufacturing Science and Technology, Volume 4, Issue 1, 2011, Pages 101–109.1755-5817http://dx.doi.org/10.1016/j.cirpj.2011.02.005http://dspace.lib.cranfield.ac.uk/handle/1826/6892This paper presents the findings of an investigation into the industry practice of service delivery within microsystems technologies (MST) (also known as micro- electro-mechanical systems, MEMS) production. A study was undertaken to evaluate 100 MST companies that deliver integrated products and services i.e. a product- service system (PSS). The aim of the study is to: (i) analyse the main types of services delivered by MST companies, and (ii) make recommendations for improving MST production. The PSS approach to production and manufacturing is introduced and used to evaluate the current state of service delivery within MST production. The findings of the study are then used to make recommendations for improving future MST production.NOTICE: this is the author’s version of a work that was accepted for publication in CIRP Journal of Manufacturing Science and TechnologyChanges resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in CIRP Journal of Manufacturing Science and Technology, VOL 4, ISSUE 1, (2011) DOI:10.1016/j.cirpj.2011.02.005Microsystems technologyMicro-electro-mechanical systemsProduction managementProduct-service systemsValue creationServiceBusiness modelArticle