Jühling, E.Torney, M.Herrmann, C.Dröder, K.Rajkumar RoyEssam Shehab2009-10-142009-10-1420092009-04-01E. Jühling, M. Torney, C. Herrmann, K. Dröder, Framework for the Integration of Service and Technology Strategies, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp132978-0-9557436-5-8http://hdl.handle.net/1826/3813Organised by: Cranfield UniversityAfter sales service is a highly profitable business for manufacturers of technology-driven products. Due to this fact competitors want to share in high profit margins. At the same time after sales business has to deal with an increasing range of variants of products and technologies, shorter life cycles and changing customer demands. In spite of these manifold challenges, often neither after sales departments are involved in the early product development stage nor are customer demands and technical parameters considered in the service development processes entirely. Therefore an integration of service and technology strategies is necessary. This paper presents a framework for this integration that visualises the complex interdependencies and interfaces between service as well as product and motor vehicle workshop technologies.enCopyright: Cranfield University 2009Service EngineeringTechnology RoadmappingAutomotive After SalesConference paper