Baker, Peter2011-08-032011-08-032008-09-01Baker P, Going live....lessons from Terminal 5, Management Focus, Issue 25, 2008, Pages 18-21.1474-1199http://dspace.lib.cranfield.ac.uk/handle/1826/5734A key measure of success for any project must be what customers experience immediately after the ‘go live’ date. When projects become fully operational, how often is there a negative impact on customer serven-UKArticle