Browsing by Author "Doultsinou, Athanasia"

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    A balanced scorecard for measuring the impact of industry–university collaboration
    (Taylor and Francis, 2011-07) Al-Ashaab, Ahmed; Flores, Myrna; Doultsinou, Athanasia; Magyar, Andrea
    The Balanced Scorecard (BSC) can be considered as a strategic measurement tool. Many companies have applied it to measure four key aspects of their organisations’ performance: financial, customer, internal business process and learning and growth. Although it is widely used in the business arena, this original BSC was not developed to assess the impact of collaborative research projects under an open innovation strategy, where the outputs of research and development developed by collaborative projects undertaken by industry and universities should be measured in a different way. Therefore, this article will propose a scorecard to measure the outcomes of collaborative research and present two case studies of how companies are using this tool to measure the outcomes. It is important to recall that this scorecard has been developed during a collaborative research project by CEMEX Research Group AG (Switzerland) and Cranfield University (UK). During such project, a survey was developed to carry out interviews in a sample of 10 companies in UK, where it was confirmed that a collaborative BSC is a very useful tool to measure, track and improve the impact of conducting collaborative projects with universities. This article is an extended version of the one presented at the PRO-VE’09 conference (Flores et al. 2009. A balanced scorecard for measuring the impact of industry-university collaboration. In: Leveraging knowledge for innovation in collaborative networks, 10th IFIP WG 5.5 working conference on virtual enterprises, PRO-VE 2009, 7–9 October 2009, Thessaloniki, Greece, 23–32).
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    A knowledge management framework to support product-service systems design
    (Taylor & Francis, 2009-12-01T00:00:00Z) Baxter, David; Roy, Rajkumar; Doultsinou, Athanasia; Gao, James X.; Kalta, M.
    This paper presents a framework for knowledge reuse in a Product-Service Systems design scenario. The project aim is to develop a methodology to capture, represent and reuse knowledge to support product development in a collaborative enterprise context. The three core elements are: design knowledge, manufacturing capability knowledge, and service knowledge. There are three principal components of the proposed methodology. The first is a process based design model: defining design according to specific tasks, and associating previous knowledge with those tasks. The second is manufacturing capability knowledge: supporting feature based design and manufacture through representing machining features, best practices in machining and inspection, and machining capability. The third component is service knowledge: ensuring that design takes account of the service requirement. The developing paradigm of Product-Service Systems and the requirement for co-design of products and services has influenced the structure of the knowledge base, as well as outlining specific service related requirements. This paper presents the proposed knowledge base structure along with a detailed case study in which the proposal was developed and validated.
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    A life cycle model for Product-Service Systems design
    (Publibook, 2008-10-22) Baxter, David; Doultsinou, Athanasia; Roy, Rajkumar; Gao, James X.
    Western manufacturing companies are developing innovative ways of delivering value that competes with the low cost paradigm. One such strategy is to deliver not only products, but systems that are closely aligned with the customer value proposition. These systems are comprised of integrated products and services, and are referred to as Product-Service Systems (PSS). A key challenge in PSS is supporting the design activity. In one sense, PSS design is a further extension of concurrent engineering that requires front-end input from the additional downstream sources of product service and maintenance. However, simply developing products and service packages is not sufficient: the new design challenge is the integrated system. This paper describes the development of a PSS data structure that can support this integrated design activity. The data structure is implemented in a knowledge base using the Protégé knowledge base editor.
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    Service and manufacturing knowledge in product-service systems: a case study
    (Cranfield University Press, 2009-04-01) Doultsinou, Athanasia; Baxter, David; Roy, Rajkumar; Gao, James X.; Mann, A.; Rajkumar Roy; Essam Shehab
    In the developing Product-Service Systems (PSS) field, an emerging research challenge is supporting the PSS design activity. This paper presents a case study in which manufacturing and service knowledge is captured and classified in order to support the design activity. A knowledge capture exercise took place to identify manufacturing and service knowledge applied in the design process. A design knowledge capture exercise led to the creation of a design process model. The case study reports on the proposed structure for the application of manufacturing and service knowledge to a conceptual and a detailed design task. The knowledge framework is implemented using the Protégé knowledge base editor. PSS design requires an integrated system level approach to design, and therefore a system level knowledge structure is required. The detailed case study indicates where manufacturing and service knowledge is applied in the design activity, which is divided into ‘conceptual’ and ‘detailed’ stages.
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    Service knowledge capture and re-use to support product design
    (Cranfield University, 2010-05) Doultsinou, Athanasia; Roy, Rajkumar
    A significant change is taking place in manufacturing company strategies around the globe. With new monitoring and service methods, new opportunities of product use and service provision emerge. The manufacturing companies once focused on mere product manufacture, now have started to provide ‘systemic solutions’, i.e. products combined with service packages, which are often referred to as Product-Service Systems (PSS). Currently, there is not a well-established feedback mechanism between service and design. The aim of this research is to develop a methodology to capture, represent, and re-use service knowledge to support product design. For the accomplishment of this aim an extensive literature review of the related themes to the research area took place. It was found that the feedback from service to design is fundamental for the enhancement of product performance; however, the existing literature in this area is not adequate. The industrial investigation led to the realisation that there is not an established mechanism in place to show how service knowledge (SK) can be used by designers. An in- depth investigation took place with the collaboration of, in total, four UK manufacturing companies. The author studied both the conceptual and detailed design, focusing on the design requirements (DR) and the design/service features (DF/SF) respectively. The first step was the capture of SK and its representation using Protégé software. Following this, at the conceptual design stage, SK can be re-used through the DR-SK tool. The two main purposes of the tool are the knowledge retrieval by designers, and the identification of gaps in SK. At the detailed design stage, designers can access SK through the DF-SK tool, and the developed knowledge templates. The SKaD framework was created, as a result of the amalgamation among the SKaD methodology, the knowledge templates, and the tools developed to link SK and DR, SF, and DF. Conclusively, the framework was applied on case studies within the pump manufacturing and aerospace industries, and its purpose (to aid designers accessing and re-using SK) was validated by experts within the collaborating organisations. As a result of this research’s findings, the service personnel can capture SK in a structured manner, which can then be re- used by product designers at both the conceptual and detailed design stage.
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    Set-Based Concurrent Engineering process within the LeanPPD environment
    (2011-07-09T00:00:00Z) Khan, Muhammad; Al-Ashaab, Ahmed; Doultsinou, Athanasia; Shehab, Essam; Ewers, Paul; Sulowski, Robert; Frey, Daniel D.; Fukuda, Shuichi; Rock, Georg (Eds.)
    This paper presents a newly defined set-based concurrent engineering process, which the authors believe addresses some of the key challenges faced by engineering enterprises in the 21st century. The main principles of Set-Based Concurrent Engineering (SBCE) have been identified via an extensive literature review. Based on these principles the SBCE baseline model was developed. The baseline model defines the stages and activities which represent the product development process to be employed in the LeanPPD (lean product and process development) project. The LeanPPD project is addressing the needs of European manufacturing companies for a new model that extends beyond lean manufacturing, and incorporates lean thinking in the product design development process.