Browsing by Author "Earl, Sally"

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    Clicka: Collecting and leveraging identity cues with keystroke dynamics
    (Elsevier, 2022-06-09) Buckley, Oliver; Hodges, Duncan; Windle, Jonathan; Earl, Sally
    The way in which IT systems are usually secured is through the use of username and password pairs. However, these credentials are all too easily lost, stolen or compromised. The use of behavioural biometrics can be used to supplement these credentials to provide a greater level of assurance in the identity of an authenticated user. However, user behaviours can also be used to ascertain other identifiable information about an individual. In this paper we build upon the notion of keystroke dynamics (the analysis of typing behaviours) to infer an anonymous user’s name and predict their native language. This work found that there is a discernible difference in the ranking of bigrams (based on their timing) contained within the name of a user and those that are not. As a result we propose that individuals will reliably type information they are familiar with in a discernibly different way. In our study we found that it should be possible to identify approximately a third of the bigrams forming an anonymous users name purely from how (not what) they type.
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    Sharing secrets with agents: improving sensitive disclosures using chatbots
    (Springer, 2021-07-03) Buckley, Oliver; Nurse, Jason R. C.; Wyer, Natalie; Dawes, Helen; Hodges, Duncan; Earl, Sally; Belen Saglam, Rahime
    There is an increasing shift towards the use of conversational agents, or chatbots, thanks to their inclusion in consumer hardware (e.g. Alexa, Siri and Google Assistant) and the growing number of essential services moving online. A chatbot allows an organisation to deal with a large volume of user queries with minimal overheads, which in turn allows human operators to deal with more complex issues. In this paper we present our work on maximising responsible, sensitive disclosures to chatbots. The paper focuses on two key studies, the first of which surveyed participants to establish the relative sensitivity of a range of disclosures. From this, we found that participants were equally comfortable making financial disclosures to a chatbot as to a human. The second study looked to support the dynamic personalisation of the chatbot in order to improve the disclosures. This was achieved by exploiting behavioural biometrics (keystroke and mouse dynamics) to identify demographic information about anonymous users. The research highlighted that a fusion approach, combining both keyboard and mouse dynamics, was the most reliable predictor of these biographic characteristics.