Browsing by Author "Papagiannidis, Savvas"

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    Does trust play a role when it comes to donations? A comparison of Italian and US higher education institutions
    (Springer, 2020-10-09) Francioni, Barbara; Curina, Ilaria; Dennis, Charles; Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, Michael; Hegner, Sabrina M.
    Higher education institutions (HEIs) have experienced severe cutbacks in funding over the past few years, with universities examining options for alternative funding streams, such as alumni funding. Identifying the factors influencing their alumni’s intentions to invest in their alma mater can be of significant importance when establishing a sustainable revenue stream. Within this context, empirical research on the potential role of trust is scarce. This paper aims to deepen the analysis of the relationship between alumni trust and engagement as well as three outcomes, namely support, commitment, and attitude toward donation. A structural equation model was tested on two samples of US (n = 318) and Italian (n = 314) alumni. Although both countries are affluent and developed countries, the USA has an established tradition of alumni donations, which is not such a developed practice in Italy. For both countries, results confirm that engagement is an antecedent of trust, which in turn leads to the three investigated outcomes (support, commitment, and attitude toward donations). In contrast, the effect of commitment on attitude toward donations is significant only for the USA universities. The paper has interesting theoretical and managerial implications. From a theoretical point of view, the study aims to address a gap concerning the role of trust in the HE context. Managerially, the study has significant implications for universities that want to change alumni attitude toward donations.
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    Drawing on subjective knowledge and information receptivity to examine an environmental sustainability policy: insights from the UK's bag charge policy
    (Wiley, 2021-02-09) Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael; Clarke, Richard M.
    Drawing on the notions of subjective knowledge (what someone thinks he/she knows about a topic) and receptivity (someone's ability, inclination, and willingness to take in information, ideas, impressions or suggestions), we extend the knowledge‐attitudes‐practice (KAP) model within an environmental sustainability policy (ESP) context: the UK's single‐use bag charge policy, specifically. Based on a cross‐sectional survey with 568 British participants, we illustrate the key role of objective knowledge for ESP compliance/behavioural intentions, whilst subjective knowledge is key for ESP information receptivity. The need for different marketing tactics to promote ‘policy products’ for sustainable success is illustrated by identifying three distinct segments: the Knowledgeable and Compliant (first to comply, need to maintain information receptivity); the Unknowledgeable But Compliant (need to reduce subjective knowledge); and the Unknowledgeable, Non‐compliant, but Receptive (need objective information the most). Contributing to current and future ESP making, this paper provides multiple avenues for future research.
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    Human resource management in the age of generative artificial intelligence: perspectives and research directions on ChatGPT
    (Wiley, 2023-07-10) Budhwar, Pawan; Chowdhury, Soumyadeb; Wood, Geoffrey; Aguinis, Herman; Bamber, Greg J.; Beltran; Boselie, Paul; Cooke, Fang Lee; Decker, Stephanie; DeNisi, Angelo; Dey, Prasanta Kumar; Guest, David; Knoblich, Andrew J.; Malik, Ashish; Paauwe, Jaap; Papagiannidis, Savvas; Patel, Charmi; Pereira, Vijay; Ren, Shuang; Rogelberg, Steven; Saunders, Mark N. K.; Tung, Rosalie L.; Varma, Arup
    ChatGPT and its variants that use generative artificial intelligence (AI) models have rapidly become a focal point in academic and media discussions about their potential benefits and drawbacks across various sectors of the economy, democracy, society, and environment. It remains unclear whether these technologies result in job displacement or creation, or if they merely shift human labour by generating new, potentially trivial or practically irrelevant, information and decisions. According to the CEO of ChatGPT, the potential impact of this new family of AI technology could be as big as “the printing press”, with significant implications for employment, stakeholder relationships, business models, and academic research, and its full consequences are largely undiscovered and uncertain. The introduction of more advanced and potent generative AI tools in the AI market, following the launch of ChatGPT, has ramped up the “AI arms race”, creating continuing uncertainty for workers, expanding their business applications, while heightening risks related to well-being, bias, misinformation, context insensitivity, privacy issues, ethical dilemmas, and security. Given these developments, this perspectives editorial offers a collection of perspectives and research pathways to extend HRM scholarship in the realm of generative AI. In doing so, the discussion synthesizes the literature on AI and generative AI, connecting it to various aspects of HRM processes, practices, relationships, and outcomes, thereby contributing to shaping the future of HRM research.
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    The pandemic consumer response: a stockpiling perspective and shopping channel preferences
    (Wiley, 2022-06-02) Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, Michael; Dennis, Charles
    Covid-19 has changed consumer behaviour, probably forever. Initial consumer stockpiling led to stockouts, threat and uncertainty for consumers. To overcome shortages, consumers expanded their use of channels and many consumers started buying online for the first time. In this paper, we aim to address important research gaps related to consumer behaviour during the pandemic and especially stockpiling. Our paper starts by presenting the findings of our pre-study, which used social media to elicit or confirm potential constructs for our quantitative models. These constructs complemented the protection motivations theory to explain stockpiling behaviour, forming the basis for study 1, the stockpiling preparation stage and study 2, the effects of the Covid-19 pandemic disruptor on customer service logistics and lockdown shopping channel preferences. For studies 1 and 2 we gathered data via a UK online panel-structured questionnaire survey (n = 603). Results confirm that consumer-driven changes to supply chains emanate largely from consumer uncertainty. Lockdown restrictions led to consumers feeling socially excluded, but enhanced consumers’ positive attitudes towards shopping online and increased consumers’ altruism. In response, consumers stockpiled by visiting physical stores and/or ordering online. Lockdown restrictions led to feelings of social exclusion but, importantly, stockpiling helped to minimize consumer anxiety and fear and even increase wellbeing.
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    Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion
    (Elsevier, 2017-04-12) Papagiannidis, Savvas; Bourlakis, Michael; Alamanos, E.; Dennis, C.
    This study examines consumers’ interactions with retailers via three different shopping channels. Two of the channels are “smart” (technological) channels, comprising (i) where consumers shop using a computer and (ii) where consumers shop using a mobile phone. These two channels are compared with (iii) the traditional store channel. The paper explores the effect that consumers’ interactions with these channels has on their wellbeing, with a focus on individuals who perceive themselves as being socially excluded, for example, lacking access to goods, services and information. We make a connection between social exclusion and channel contribution to wellbeing for multiple channels, through the lens of the Theory of Planned Behaviour. The online survey findings (n = 1368) indicate that for each channel, there is a higher contribution to wellbeing for that channel for people who are more socially excluded. Social exclusion can have many underlying causes, but channel contributions to wellbeing remain for consumers suffering from financial stress and also those with mobility disability. For the mobile phone channel, the positive channel contributions to wellbeing are greater for younger than for older people. The paper outlines the implications for scholars and practitioners.
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    The role of brand attachment and its antecedents in brand equity in Higher Education: an extended abstract
    (Springer, 2017-01-07) Dennis, Charles; Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, Michael
    In an increasingly competitive higher education sector, universities face significant challenges when it comes to recruiting new students. Recruitment is only the beginning of a long-term relationship that higher education institutions (HEI) need to cultivate, not only while students attend the programs, but also beyond graduation. Previous studies highlight the need for research in relation to the power that comes from successful branding and the implications for HEIs (Dholakia and Acciardo 2014). This paper aims to contribute to an underdeveloped area in the literature related to brand attributes and their importance in the context of the higher education sector (Chapleo 2010). Specifically, the research objective is to examine the influence of HEIs’ brand identity, brand meaning, and brand image on brand equity as a result of forming strong attachment, commitment, trust and overall satisfaction from the vantage points of students and graduates; representing major research gaps identified in contemporary literature. Specifically, the first main aim of this work is to investigate whether universities’ positioning strategies should continue focusing on building prestige or whether strategies aimed at improving student satisfaction could have more positive effects on brand equity. The second aim of this work is to examine whether the perceived by the students brand equity of an institution is different for students and graduates. The third main aim of the paper is to examine the relationship between attachment strength and satisfaction.
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    The role of brand attachment strength in higher education
    (Elsevier, 2016-02-15) Dennis, Charles; Papagiannidis, Savvas; Alamanos, Eleftherios; Bourlakis, Michael
    This paper examines the effect of brand attachment and its antecedents on commitment, satisfaction, trust, and brand equity in the context of higher education institutions. The findings from an online survey with students and recent graduates (n = 605) in the United States indicate that brand meaning is the main antecedent of brand attachment strength that affects satisfaction, trust, and commitment as well as brand equity. The effect of the brand attachment antecedents on satisfaction is stronger for current students whereas the effect of brand attachment antecedents on commitment is stronger for recent graduates. The effect of attachment strength on brand equity is also stronger for recent graduates. The paper also highlights practical implications for higher education managers and policy makers.
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    Value co-creation through multiple shopping channels: The interconnections with social exclusion and well-being
    (Taylor & Francis, 2017-09-25) Dennis, Charles; Bourlakis, Michael; Alamanos, Eleftherios; Papagiannidis, Savvas; Brakus, J. Joško
    This study examines consumers’ value co-creation via several shopping channels including a traditional out-of-home shopping channel and “smart” channels where consumers use a computer, a mobile phone, or social media. It focuses on the effect that value co-creation has on consumers’ shopping behavior as well as on the perceived contribution of a shopping channel to their well-being, with a focus on individuals who perceive themselves as being socially excluded, particularly by mobility disability. The project was carried out in the United States using an online survey (n = 1,220). Social exclusion has a positive statistically significant effect on respondents’ self-connection with all channels; for many socially excluded respondents the shopping channel has an important role in their lives. Self-connection with the channel has a positive effect on value co-creation and there is a positive relationship between value co-creation and the perceived contribution of the channel on well-being. When consumers help other individuals in their decision making they not only create value for the retailer and for other customers but also contribute positively to their own well-being. Importantly, for smart shopping channels where consumers use a computer or a mobile phone, the effects of value co-creation on the perceived contribution of these channels to consumer well-being are stronger for shoppers with a mobility disability than for those without such a disability.