CERES :: Browsing by Author "Peppard, Joe"

Browsing by Author "Peppard, Joe"

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Open Access
Benefit realisation modelling for ERP systems using system dynamics
(Cranfield University Press, 2013-09-19) Badewi, Amgad; Shehab, Essam; Peppard, Joe
Achieving success for ERP systems is not only concerned with deploying the technology on time and on budget but also concerned with the level of achieving targeted benefits from the system. This level of achieving targeted benefits can be managed indirectly through managing the organisational attitude toward the new system. Thus, the aim of this paper is to use the System Dynamics (SD) to reveal how managing organisational attitude leads to an increase in the level of system use and, therefore, leads to a decrease in the level of resistance to change to new system for achieving high level of performance. SD is used to investigate the causal loops of organisational attitude, perceptions, behaviours, and policies taken to achieve desired benefits. The ability to manage an organisational attitude toward ERP is an important factor for achieving desired levels of benefits is the main conclusion of this research.
Open Access
Bridging the gap between the IT organisation and the rest of the business : plotting a route
(1999) Peppard, Joe
Open Access
Broadening visions of BPR : the imperative of strategic integration
(1995) Peppard, Joe
This paper calls for BPR to adopt a more strategic context suggesting that such a strategic perspective must be adopted if progress is to be made. In order to frame this position, the paper first takes the reader on an excursion through the BPR literature beginning by briefly examining how BPR has developed over the last five years and focusing on some of the central debates. Second, it suggests that BPR is broadening in perspective and examines developments which are contributing to a new conceptualisation. Finally, the paper points to the need for greater strategic integration, a call which is being highlighted by organisations’ experiences with BPR. However, in order to achieve this the paper proposes the need to articulate a process theory of the firm.
Open Access
Challenges of lean thinking application in product-service system
(Cranfield University Press, 2013-09-19) Elnadi, Moustafa; Shehab, Essam; Peppard, Joe
Lean thinking is claimed to be as important to services as it has been to manufacturing. However, there is yet a lack of empirical research examining the possibility of applying lean thinking in Product-Service System (PSS). This paper aims to bridge this gap by focusing on the challenges of applying lean thinking in PSS. To achieve this aim, twenty interviews were conducted with participants that have a good experience in lean implementation. Those participants are working in UK manufacturing companies that implement PSS. Also, a comprehensive review of the published literature was executed to achieve a depth understanding of the various challenges already identified by other researchers. The findings highlight a number of challenges that emerge during the application of lean thinking in PSS, among them: understanding of lean, limited communication and leadership, and defining waste.
Open Access
Consumer purchasing on the internet : processes and prospects
(1998) Peppard, Joe
Open Access
Egyptian electronic government: The university enrolment case study
(2010-12-31T00:00:00Z) Hassan, H. S. H.; Shehab, Essam; Peppard, Joe
E-government projects have potential for greaterefficiency and effectiveness of government operations. For thisreason, many developing countries governments have investedheavily in this agenda and an increasing number of e- governmentprojects are being implemented. However, there is a lack of clearcase material, which describes the potentialities and consequenceexperienced by organizations trying to manage with this change. TheMinistry of State for Administrative Development (MSAD) is theorganization responsible for the e- Government program in Egyptsince early 2004. This paper presents a case study of the process ofadmission to public universities and institutions in Egypt which is ledby MSAD. Underlining the key benefits resulting from the initiative,explaining the strategies and the development steps used toimplement it, and highlighting the main obstacles encountered andhow they were overcome will help repeat the experience in otheruseful e-government projects.Keywords—Case studies, Egypt, Electron
Open Access
Forging a link between business strategy and business re-engineering
(1994) Edwards, Chris; Peppard, Joe
For many organisations the crucial issue in the strategy process is that of implementation. This is due in no small way to the distinction which is traditionally made between formulation and implementation and their treatment as sequential activities. The more recent conceptualisation of strategy, captured by the notion of core competencies, is blurring the distinction between formulation and implementation. This emerging 'behavioural perspective' of strategy focuses on the capabilities an organisation needs. Yet it still fails to address fully issues of implementation. In this paper, business reengineering is proposed as a natural ally of strategy. It is suggested that business reengineering can help bridge the gap between strategy formulation and implementation. In this context, business reengineering is seen as an approach which defines the business architecture enabling the organisation to focus more clearly on customer requirements.
Open Access
From value chain to value network: Insights for mobile operators
(Elsevier Science B.V., Amsterdam., 2006-04-01T00:00:00Z) Peppard, Joe; Rylander, Anna
The concept of a value chain has assumed a dominant position in the strategic analysis of industries. However, the value chain is underpinned by a particular value creating logic and its application results in particular strategic postures. Adopting a network perspective provides an alternative perspective that is more suited to New Economy organisations, particularly for those where both the product and supply and demand chain is digitized. This paper introduces the value network concept and illuminates on its value creating logic. It introduces Network Value Analysis (NVA) as a way to analyse competitive ecosystems. To illustrate its application, the provision of mobile services and content is explored to identify potential strategic implications for mobile operators.
Open Access
A governance framework for information management in the global enterprise
(1999) Peppard, Joe
Open Access
How newly appointed chief information officers take charge : exploring the dynamics of leader socialization
(Cranfield University, 2013-06) Gerth, Anthony B.; Peppard, Joe
The transition for any executive into a new appointment is a challenge. This transition for the newly appointed Chief Information Officer (CIO) is especially challenging given the complexity and ambiguous nature of their role. Investment in information technology (IT) has steadily increased over the past twenty years and contributes to enabling business changes that drive organizational performance improvements. The role of the Chief Information Officer (CIO) has evolved into an executive who holds significant responsibility for leading the organization in realizing these investment benefits. Therefore unsuccessful CIO transitions can negatively impact the extent to which the organization’s IT benefits are fully realized. This research has one objective: to increase our understanding of the process of taking charge for the newly appointed Chief Information Officer (CIO). This increased understanding contributes to academic research as well as provides insights to practicing CIOs that will increase their probability of successfully taking charge of a new appointment. The project explores this phenomenon in depth from both the CIO’s and non-IT executive’s (CxO) perspective through semi-structured interviews with 43 executives. Participants included twenty-one Chief Information Officers and twenty-two C-suite, non-IT executives. The study integrates concepts from role theory and leader socialization with CIO leadership challenges. Findings indicate that the newly appointed CIO experiences a mutual adjustment process when they take charge. This adjustment occurs within their role set; the IT leadership team, the Chief Executive Officer (CEO) and the other top management team members (CxOs). The data suggests that CIOs experience three overlapping phases of taking charge; Entry, Stabilization and Renewal. These phases result in confidence, credibility and legitimacy as a new leader in the organization. The data further reveals that the type of transition (Start-up, Turnaround, Realignment or Success-sustaining) encountered by the CIO is a significant influence on the taking charge process. CIO socialization is influenced heavily by their role set and the expectations within it. CIOs will encounter CxO peers with varying preferences on interaction style and focus. In addition the CxOs in the study identified three different views of CIOs that reinforce the role ambiguity for the newly appointed CIO. The study reveals that CIOs experience organizational socialization in two domains of leadership. These domains are supply-side and demand-side leadership. The data suggests that supply-side socialization occurs prior to demand-side socialization. These socialization outcomes are dependent on transition type. This research extends previous work done on CIO transitions by identifying phases, activities and outcomes. An additional contribution is the first empirical model of new CIO socialization. Leader socialization research is enhanced with the study of a non-CEO executive. This model contributes a deeper understanding of the mutual adjustment process experienced by a newly appointed CIO. Practicing CIOs can apply these findings in developing transition plans and actions for taking a new appointment. The CxO types and attitudes can inform the newly appointed CIO on customizing their relationship building approaches. Understanding that taking charge requires 2-3 years can lead to more realistic expectations of the executive. The findings of this study can lead CIOs to a higher probability of success in taking charge of a new appointment.
Open Access
Innovating with IT
(Cranfield University School of Management, 2011-03-01T00:00:00Z) Peppard, Joe
Open Access
Interpreting the score: participant experiences of value co-creation in a collaborative consumption context
(Cranfield University, 2012-10) Kelleher, Carol; Peppard, Joe; Wilson, Hugh
Traditionally, service marketing scholars and organisations have tacitly conceptualised value co-creation as a set of processes or activities where participants know how to act, or „know the score‟ – however, this is not always the case. This dissertation questions such conceptualisations; in particular Service-Dominant (SD) logic‟s tenth foundational premise (FP10) which states that value is uniquely and phenomenologically determined by consumers, and argues for a greater consideration of the wider socio-cultural context from which value emerges. In order to address this gap, this is the first grounded study of value as it arises from multiple practices in a collaborative consumption context, specifically orchestral consumption. Framed by a relational constructionist approach, the study explores how multiple participants – musicians, conductors, audience members, and staff – experience value co-creation in the context of their participation in 47 orchestral, educational and outreach events facilitated by the London Symphony Orchestra. Participant narratives were collected using 47 depth interviews, 375 short interviews, and non participant netnography over a six month period. Using Interpretive Phenomenological Analysis, 20 value co-creation practices and 13 value experiences were induced from the data. The research integrates experiential and practice based perspectives of value by illustrating that value emerges from the shared understandings between conductors (service organisation managers) and participants (regular, novice and potential service consumers, front and back office service personnel and other service providers within a service value network) participating in a multiplicity of value co-creation practices. Value co-creation practices maintain, sustain and reinforce the sacred on behalf of participants and frame their experiences. Co-creating value therefore requires service organisations to deconsecrate or „open up the score‟ for novice participants; specifically, to share the understandings, engagements, and procedures embedded in such practices. These concern not just how-to-act but also how-to-interpret, which in turn may be negatively experienced by expert participants. The dissertation concludes with a proposed refinement of SD logic‟s FP10: namely, that value is both socially constructed and intersubjectively and phenomenologically determined.
Open Access
An investigation of e-services in developing countries : the case of e-government in Egypt
(Cranfield University, 2011-07) Hassan, H. S. H.; Shehab, Essam; Peppard, Joe
Many developing countries’ governments have invested heavily in e-service projects. However, there is a lack of clear case material research, which describes the potentialities experienced by governmental organisations. This research examines egovernment service projects and provides insights and learning into how to successfully develop and implement these projects within a developing country, specifically Egypt. The aim of this research is to develop a robust framework to support an efficient e-government system focusing on the case of Egypt. This is achieved by investigating selected completed and on-going successful initiatives and focusing on the barriers to, and the enablers of, these initiatives. As a result, the nature of successful e-governmental services initiatives is determined, and solutions to the possible emerging barriers and challenges are developed. Many lessons are learned to be taken into consideration in repeating the successful experience of other new eservice projects in the Egyptian government. A combination of research methodology approaches has been employed in this research. Firstly, an extensive review of literature took place to summarise and synthesise the arguments of the main factors contributing to the development of e-service research. Secondly, the qualitative approach and the case study are selected as an appropriate methodology for this research, using the semi-structured interview technique to gather data from top level officials who are involved in the Egyptian e-government program. Based on evidence, the cultural barriers group is the main group facing Egyptian e-government progress. On the other hand, the political will and enforcing decisions are the ultimate driving forces for the successful implementation of e-service projects in particular and the egovernment program in Egypt in general. Based on the findings, a framework is developed for explaining the main barriers and enablers of government e-service projects development, and providing solutions for the identified barriers, especially in a developing country environment like Egypt. Also, a process, of e-service projects implementation is proposed. A new enabler (decision enforcement) is found in the Egyptian government context and added to the list of enablers. From a practical point of view, this research provides realistic implications for the decision makers and officials within the Egyptian government involved in the process of planning, developing and implementing e-service projects.
Open Access
IS/IT management in the global enterprise : a framework for strategic alignment
(1998) Peppard, Joe
Open Access
IT in organisations : a framework for analysis
(1998) Peppard, Joe
Open Access
Mind the gap : diagnosing the relationship between the IT organisation and the rest of the business
(1998) Peppard, Joe
Open Access
Products and services in cyberspace
(Elsevier Science B.V., Amsterdam., 2005-08-01T00:00:00Z) Peppard, Joe; Rylander, Anna
In the physical world, products and services are traditionally distinguished from each other on the basis of tangibility and intangibility; indeed, services are often described as intangible products. In the virtual world of the fixed and mobile Internet, however, this distinction is no longer appropriate: both products and services become intangible. This is essentially because the Internet is not merely a technology but represents an entirely new medium for conducting business, a fact that was overlooked by many of the early entrants into this space. This medium is defined by information and fundamentally different from the physical space where business has traditionally been transacted. Consequently, the concept of products and services requires study. In this paper we focus on business-to-consumer (B2C) markets and explore consumer products and services in cyberspace, distinguishing them along a number of dimensions.
Open Access
Reconciling the IT/business relationship: a troubled marriage in need of guidance
(1995) Ward, John; Peppard, Joe
Over the past 30 years the relationship between the IT organisation and the rest of the business has been a troubled one which few organisations have managing to satisfactorily resolve. This ‘gap’ has been explained by the cultural differences existing between the two. Yet despite the criticality of IT to the business little attempt has been made to explore this further and much of the writings and research on the subject are dispersed, progressing little beyond the centralisation decentralisation debate and offer little by way of guidance. Much of the literature is concerned with issues of control of resources rather than managing the relationship. Some organisations have chosen to rid themselves of the problem through outsourcing but recent debate has raised the question of the long term consequences of short term decisions which are based on an historical problem. Yet often, the ‘trouble’ has no foundation beyond a level of perceptions. This paper attempts to understand and interpret the problems in the relationship, to describe the gap, to understand the reasons why it exists, and to offer some advice.
Open Access
The score is not the music: integrating experience-based and practice-based perspectives on value co-creation in collective consumption contexts
(SAGE, 2018) Kelleher, Carol; Wilson, Hugh; Macdonald, Emma K.; Peppard, Joe
In response to recent calls for deeper understanding of value co-creation between multiple actors, this article explores co-creation in collective consumption contexts. These are defined as settings within which multiple consumers, and optionally multiple other actors such as service personnel, are co-present (physically and/or virtually) and coordinate with one another during product/service consumption. To understand co-creation in such contexts, the article argues for an integration of practice-based and experience-based perspectives, because while collective coordination occurs via social practices, the value that results is by definition an individual experience. By studying an orchestral music context in which multiple consumers and service providers participate, the authors develop a framework dialectically relating co-creation practices to value. Four variables emerge influencing the relationship between co-creation practices and value: role rigidity, consumer heterogeneity conflict, participation access, and signposting. Value can be constrained by role rigidity and by consumer heterogeneity conflict between consumers of differing competence; mitigating this requires that service providers pay attention to participation access and signposting (guiding consumers to select and combine practices in line with their skills and competences). Overall, the findings show how practices shape not just coordination among consumers, but also social learning. Implications for service organizations include how to facilitate social learning between novices and experts so as to optimize value for all.
Open Access
The social reality of initiatives which pursue insight from data
(Cranfield University, 2016-03) Douglas, Martin; Peppard, Joe; Maklan, Stan
While (big) data promises immense opportunity, initiatives focused on using data to pursue insight have mixed outcomes. The Management Support Systems (MSS) model summarises what we currently understand within Information Systems (IS) about the implementation and use of systems to improve organisations’ use of data. Adopting an ethnographic approach to observe how practitioners in two contrasting organisations actually generate insight from data, this research challenges the implicit information processing and implementation logics of the MMS model. The pragmatic messiness of pursuing insight is described in two monographs, which reveal the socially constructed nature of data in relation to phenomena, and the importance of data engagement to produce insight. Given that this PhD study also seeks to generate insight from data, it is compared and contrasted reflexively to the two cases observed. While the inquiry logic pursued in this study was made explicit, and was regularly reviewed and challenged, the two cases left this largely implicit. The use of tools is shown to facilitate and constrain inquiry, with related data acting as boundary objects between the different practitioner groups involved. An explanatory framework is presented and used to suggest various enhancements to the MSS model. First, the Problem Space is reframed to reflect the distinct, though interdependent logics involved in inquiry versus realising envisaged benefits from insights. Second, the MSS artefact itself is contextualised and Data Engagement rather than MSS or Tool Use is positioned as central. Third, Data are disentangled from the wider MSS artefact, as a critical, distinct construct. Fourth, an Alignment construct is introduced to address the boundary spanning nature of data initiatives. The thesis also highlights the value of using Wenger’s (1998) Communities of Practice (CoP) situated learning framework to study data initiatives, and the related value of mapping groups as a technique for further development. Some questions are provided for practitioners to gain a better understanding of data initiatives. Wider implications are also noted for the socio-material theorising of Data, and distinguishing between Data, Information and Knowledge concepts within the IS discipline.