Risk management capabilities - Towards 'mindfulness' for the international water utility sector
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S.J.T. Pollard, J.E. Strutt, B.H. MacGillivray, J.V. Sharp, S.E. Hrudey and P.D. Hamilton. Risk management capabilities - Towards 'mindfulness' for the international water utility sector. Proceedings of the Water Contamination Emergencies: Enhansing Our Response Conference, 12-15 June, 2005, Manchester University, pp70-80.
Abstract
Public health protection must be the primary goal of a drinking water utility; delivered through supplying safe drinking water. For complex multi-utilities, this goal may come under pressure from the need to manage a plethora of business risks. We describe a risk management maturity model for assessing the capacity of utilities to manage business risks and comment on the importance of ‘mindfulness' as a prerequisite for effective risk managemen