Identifying the right solution customers: a managerial methodology

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dc.contributor.authorMaklan, Stan
dc.contributor.authorMacdonald, Emma K.
dc.date.accessioned2017-02-15T16:25:41Z
dc.date.available2017-02-15T16:25:41Z
dc.date.issued2016-04-24
dc.description.abstractThe purpose of this paper is to develop and apply a methodology for identifying, assessing and segmenting customers for business solutions. Firstly, criteria for evaluating solution customers are identified from the literature. These criteria are then refined and differentiated through interviews with 23 solution project managers. Secondly, a longitudinal case study with three solution suppliers and five of their customers is conducted to transfer the selection criteria into a managerial methodology which is validated by both solution suppliers and customers. The developed methodology comprises 21 criteria which are structured into two dimensions: the quality of the relationship to date and the customer's potential for future solution partnership. By combining these two dimensions into a portfolio analysis, four customer segments are identified to help suppliers determine customer attractiveness. The study's contribution lies in bridging academic knowledge and managerial practice to develop a new methodology for helping solution providers to make better informed decisions and reduce the risk of solution failure.en_UK
dc.identifier.citationKatharina Windler, Uta Jüttner, Stefan Michel, Stan Maklan, Emma K. Macdonald, Identifying the right solution customers: a managerial methodology, Industrial Marketing Management, Volume 60, January 2017, pp173-186en_UK
dc.identifier.issn0019-8501
dc.identifier.urihttp://dx.doi.org/10.1016/j.indmarman.2016.03.004
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/11450
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectIntegrated solutionen_UK
dc.subjectCustomer segmentationen_UK
dc.subjectCustomer selectionen_UK
dc.subjectManagerial methodologyen_UK
dc.subjectCo-creationen_UK
dc.subjectBusiness-to-business relationshipsen_UK
dc.titleIdentifying the right solution customers: a managerial methodologyen_UK
dc.typeArticleen_UK

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