Building a Governance Reference Model for a specific enterprise: addressing social challenges through structured solution

Abstract

Societal challenges are inherently complex and multi-tiered, arising from the interplay of diverse stakeholders with a spectrum of purposes and different perceptions and expectations, interdependent systems, and dynamic contextual factors that transcend single domains or disciplines. This paper presents a novel approach to developing a Reference Model of Governance tailored to a specific complex, multi-organisational enterprise facing socially complex challenges. Drawing on Angyal’s systems framework, the model introduces a three-dimensional structure with vertical, progression, and transverse dimensions, integrated within a holistic contextual whole. By mapping selected systems methodologies, including Soft Systems Methodology (SSM), Viable System Model (VSM), System Dynamics (SD), and dependency modelling, to these dimensions, the model offers a pragmatic, structured way to explore and regulate complex organisational behaviour. It enables collaborative inquiry, supports adaptive governance, and enhances the enterprise’s ability to address dynamic societal problems such as health, education, and public service delivery. The result is a governance reference model that captures both the operational and contextual realities of the enterprise, providing actionable insight for strategic design or diagnostic intervention. The novel approach is grounded in systemic and critical systems thinking and emphasises the use of methods for understanding to develop a common and shared understanding of the enterprise context and to surface multiple stakeholder perspectives.