Understanding the implications of service contracting in product-service businesses

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dc.contributor.authorPhumbua, Sarocha
dc.contributor.authorTjahjono, Benny
dc.date.accessioned2017-06-20T10:22:06Z
dc.date.available2017-06-20T10:22:06Z
dc.date.issued2012-12
dc.description.abstractService contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm.en_UK
dc.identifier.citationSarocha Phumbua and Benny Tjahjono. Understanding the implications of service contracting in product-service businesses. Operational Research Society Simulation Workshop (SW2012), 27-28 March 2012, Worcestershire, UK.en_UK
dc.identifier.urihttp://dx.doi.org/10.13140/2.1.3260.1924
dc.identifier.urihttp://www.theorsociety.com/Pages/Conferences/SW12/SW12.aspx
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/12064
dc.language.isoenen_UK
dc.publisherThe Operational Research Societyen_UK
dc.subjectService contracten_UK
dc.subjectProduct-Service Systemsen_UK
dc.subjectSimulationen_UK
dc.titleUnderstanding the implications of service contracting in product-service businessesen_UK
dc.typeConference paperen_UK

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