Scoping the contextual issues that influence shrinkage measurement.
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0959-0552
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Chapman, Paul; Templar, Simon. Scoping the contextual issues that influence shrinkage measurement. International Journal of Retail and Distribution Management, 2006, Vol. 34 Issue 11, p860-872.
Abstract
Measures and measurement systems must reflect the context to which they are applied (Neely, 1999), requiring that the contextual issues relating to retail shrinkage must be identified as a necessary precursor when measuring shrinkage. Without considering these issues any decision on which method of shrinkage measurement to employ will be uninformed, arbitrary and at best intuitive.