LibQUAL+ in the UK and Ireland: three years findings and experience.
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1745-5782 (print)
1745-5790 (online)
1745-5790 (online)
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Selena A. Lock and J. Stephen Town, LibQUAL+ in the UK and Ireland: three years findings and experience, SCONUL Focus, Number 35, September 2005.
Abstract
This article gives an overview of the SCONUL LibQUAL + participation, presents some of the overall results of the 2003-5 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process.
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LibQUAL+, Performance measurement, User surveys, Library service quality