Using discrete event simulation to investigate engineering product service strategies

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dc.contributor.authorBall, Peter D.
dc.contributor.authorAlabdulkarim, Abdullah
dc.contributor.authorCuthbert, Rachel
dc.contributor.authorThorne, Alan
dc.date.accessioned2024-04-18T12:58:00Z
dc.date.available2024-04-18T12:58:00Z
dc.date.issued2010-09-16
dc.description.abstractAs companies develop business models based on service provision through engineering products the role of information becomes increasingly important to achieving high levels of service performance. One approach to achieving higher levels of service performance is to deploy sensing technology in the product to provide the service operation with diagnostic and prognostic information. Simulation modelling techniques are able to capture operational performance of complex systems involving product and information flows and are therefore appropriate to modelling such service provision. This paper documents work carried out in this area and demonstrates the application of simulation when providing a service through engineered products. It would seem logical that receiving increasing product performance information would enable higher levels of service performance to be achieved. The work here shows how performance can be captured and the circumstances in which diagnostic and prognostic information is beneficial as well as when it has little effect.en_UK
dc.identifier.citationBall PD, Tiwari A, Alabdulkarim A, et al., (2010) Using discrete event simulation to investigate engineering product service strategies. In: Advances in manufacturing technology - XXIV, Proceeding of 8th International Conference on Manufacturing Research (ICMR 2010) 14-16 September 2010, Durham, UK, pp. 318-323en_UK
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/21221
dc.language.isoen_UKen_UK
dc.titleUsing discrete event simulation to investigate engineering product service strategiesen_UK
dc.typeConference paperen_UK

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