Segmentation of passenger preferences for using digital technologies at airports in Norway

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dc.contributor.authorHalpern, Nigel
dc.contributor.authorMwesiumo, Deodat
dc.contributor.authorBudd, Thomas
dc.contributor.authorSuau-Sanchez, Pere
dc.contributor.authorBråthen, Svein
dc.date.accessioned2021-02-09T16:03:17Z
dc.date.available2021-02-09T16:03:17Z
dc.date.issued2021-01-07
dc.description.abstractAirports are increasingly focused on implementing digital technologies at key stages of the airport journey to enhance the passenger experience. However, passengers have different preferences. TwoStep Cluster Analysis is used to reveal the presence of distinct segments according to their preferences. The findings are based on a survey of 6082 passengers at airports in Norway. Three distinct segments are identified: those that prefer traditional manual processes, those that prefer automated technology-based processes, and those that prefer more personalised technology-based processes. Significant differences are revealed for each segment according to passenger and trip characteristics and opinions regarding how the use of digital technologies at airports impact on personal privacy and human dignity. The findings contribute to knowledge on passenger preferences at airports and can help to inform airport decision makingen_UK
dc.identifier.citationHalpern N, Mwesiumo D, Budd T, et al., (2021) Segmentation of passenger preferences for using digital technologies at airports in Norway. Journal of Air Transport Management, Volume 91, March 2021, Article number 102005en_UK
dc.identifier.issn0969-6997
dc.identifier.urihttps://doi.org/10.1016/j.jairtraman.2020.102005
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/16318
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/*
dc.subjectTwo Step cluster analysisen_UK
dc.subjectAirport experienceen_UK
dc.subjectDigital technologiesen_UK
dc.subjectSegmentationen_UK
dc.titleSegmentation of passenger preferences for using digital technologies at airports in Norwayen_UK
dc.typeArticleen_UK
dcterms.dateAccepted2020-12-13

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