LibQUAL+ in the UK: a brief report on the SCONUL Pilot.
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1353-0429
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Selena A. Lock and J. Stephen Town, LibQUAL+ in the UK: a brief report on the SCONUL Pilot, SCONUL Newsletter, Number 29, Summer/Autumn 2003, Pages 8-10.
Abstract
Reports on the pilot year of LibQUAL+ in the UK adopted for trial by SCONUL Libraries. Discusses the implementation of LibQUAL+ and presents feedback from the UK participants. Concludes that the trial was a success and further iterations of the survey should be encouraged and supported.
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LibQUAL+, Library service quality, Performance Measurement, User surveys