Controller workload, airspace capacity and future systems

Abstract

In air traffic control (ATC), controller workload – or controller mental workload – is an extremely important topic. There have been many research studies, reports and reviews on workload (as it will be referred to here). Indeed, the joke is that researchers will produce ‘reviews of reviews’ (Stein, 1998). The present document necessarily has something of that flavour, and does review many of the ‘breakthrough’ research results, but there is a concentration on some specific questions about workload.